Remote Tech Support Specialist | OS, Billing & CRM

SupportYourApp; Pretoria; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading technical support company is seeking a Technical Support Consultant to provide exceptional customer support from home. You will be responsible for resolving technical issues and ensuring customer satisfaction in a multicultural environment. Ideal candidates possess excellent English skills and experience in technical support. This role provides the opportunity for remote work and competitive compensation.

Benefits

Fixed schedule: Monday-Friday, 3 PM - 11 PM CET

Opportunity to work fully remotely

Paid intensive training

Responsive management

Qualifications

• C1 level English proficiency in spoken and written communication.
• Proven experience in providing technical support.
• Strong knowledge of email and operating systems.

Responsibilities

• Provide exceptional support via email.
• Assist customers with onboarding and billing inquiries.
• Maintain working knowledge of client products.

Skills

Excellent English skills

Experience in technical support

Understanding of operating systems

Comfortable with technology

KPI-driven

Hands-on experience with CRM

Positive attitude

Resilience

Tools

Zendesk

Job description

A leading technical support company is seeking a Technical Support Consultant to provide exceptional customer support from home. You will be responsible for resolving technical issues and ensuring customer satisfaction in a multicultural environment. Ideal candidates possess excellent English skills and experience in technical support. This role provides the opportunity for remote work and competitive compensation.