Remote Tech Support Specialist | OS, Billing & CRM

SupportYourApp; Johannesburg; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A global tech support company is looking for a Technical Support Consultant to join their team. This role involves providing technical assistance via email, resolving customer issues, and ensuring a positive customer experience. Candidates should have excellent English skills, experience in technical support, and a strong understanding of technology. Position offers a remote work option and a fixed schedule from Monday to Friday.

Benefits

Inclusive international environment

Paid intensive training and probation

Good bonuses for referring friends

Work-life balance

Qualifications

• Excellent English skills in both spoken and written forms.
• Previous experience in providing technical support.
• Solid understanding of operating systems and email systems.

Responsibilities

• Provide exceptional support via emails.
• Resolve technical issues related to OS and email systems.
• Assist with onboarding, billing inquiries, and account management.

Skills

Excellent English skills (at least C1)

Experience in technical support

Strong understanding of operating systems

Comfortable with technology

KPI-driven understanding of performance metrics

Hands-on experience with CRM (Zendesk preferred)

Patience and resilience

Positive and responsible attitude

Job description

A global tech support company is looking for a Technical Support Consultant to join their team. This role involves providing technical assistance via email, resolving customer issues, and ensuring a positive customer experience. Candidates should have excellent English skills, experience in technical support, and a strong understanding of technology. Position offers a remote work option and a fixed schedule from Monday to Friday.