Remote Tech Support Specialist

The Talent Room; East London; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A technical support company in East London is seeking Technical Support Agents to provide first line support and troubleshoot customer issues. Candidates should have strong analytical skills, a good understanding of networking, and excellent customer service skills. The role involves working shifts and requires problem-solving abilities while efficiently managing customer inquiries across multiple channels.

Qualifications

• Good Communication skills (written and verbal).
• Knowledge of TCP/IP, DNS, DHCP, routers and switches is required.
• Experience in networking and telecommunications.

Responsibilities

• Provide first-call resolution support to customers through various channels.
• Collect information through troubleshooting to identify faults.
• Monitor network using tools like Dude and Zabbix.

Skills

Customer service skills

Analytical thinking

Problem-solving

Time management

Technical aptitude

Communication skills

Education

Grade 12 / Senior Certificate

N+ & A+ certification

Additional ICT qualification

Tools

Microsoft Office

Mikrotik

Ubiquiti

Job description

A technical support company in East London is seeking Technical Support Agents to provide first line support and troubleshoot customer issues. Candidates should have strong analytical skills, a good understanding of networking, and excellent customer service skills. The role involves working shifts and requires problem-solving abilities while efficiently managing customer inquiries across multiple channels.