Remote Support Specialist, EMEA - Global HR & Payroll

RemoFirst; Remote; ZAR 424 000 - 595 000; Full time

Job summary

A growing tech startup is seeking a Support Specialist to enhance their customer support experience. This role involves managing inquiries, collaborating with various teams, and improving support processes. You will need 2-3 years of experience in customer support, proficiency in Zendesk, and excellent communication skills. The opportunity emphasizes a 100% remote working culture with competitive compensation and professional growth in an ambitious startup environment.

Benefits

Competitive compensation

100% remote work

Top-of-the-range work equipment

PTO regulated by local statutory

Qualifications

• 2–3+ years of experience in customer support or operations.
• Proficient in support platforms like Zendesk with workflow management.
• Strong preference for experience in Employee Payroll and Billing.

Responsibilities

• Manage inquiries through Zendesk and respond timely.
• Collaborate with internal teams to resolve issues.
• Provide feedback for support process improvements.

Skills

Customer support experience

Knowledge of Zendesk

Global HR experience

Strong communication skills

Problem-solving skills

Good organizational skills

Collaboration skills

Tools

Zendesk

Job description

A growing tech startup is seeking a Support Specialist to enhance their customer support experience. This role involves managing inquiries, collaborating with various teams, and improving support processes. You will need 2-3 years of experience in customer support, proficiency in Zendesk, and excellent communication skills. The opportunity emphasizes a 100% remote working culture with competitive compensation and professional growth in an ambitious startup environment.