Remote Support Engineer (KYC Africa)

Ncino, Inc.; Gauteng; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A global leader in cloud banking is seeking an Associate Support Engineer to provide exceptional service to customers using the nCino KYC Africa system. The role involves triaging system issues, educating customers on new features, and ensuring top-tier support. Ideal candidates will have a Bachelor's degree, 2+ years in customer service, and strong problem-solving skills. Join a dynamic team that values collaboration and a customer-first attitude in a remote work setting.

Qualifications

• 2+ years of experience in customer service or account management.
• Strong commitment to customer service and satisfaction.
• Ability to explain technical concepts to different audiences.

Responsibilities

• Maintain clear communication with customers across multiple channels.
• Become an expert in the nCino KYC Africa system.
• Perform ongoing configuration on the system.
• Educate customers on new product features.
• Resolve product-related issues swiftly.

Skills

Customer service

Problem-solving skills

Communication skills

Attention to detail

Time management

Basic Excel proficiency

Education

Bachelor's Degree in a relevant field

Job description

A global leader in cloud banking is seeking an Associate Support Engineer to provide exceptional service to customers using the nCino KYC Africa system. The role involves triaging system issues, educating customers on new features, and ensuring top-tier support. Ideal candidates will have a Bachelor's degree, 2+ years in customer service, and strong problem-solving skills. Join a dynamic team that values collaboration and a customer-first attitude in a remote work setting.