Remote Support Engineer | Automate & Resolve Complex Issues

Turn; Gauteng; Remote; ZAR 683 000 - 1 026 000; Full time

Job summary

A mission-driven health technology firm is seeking a Support Engineer to join their global team. You will provide essential technical support to ensure customer satisfaction while addressing complex issues and contribute to improving lives through technology. This remote position values independence and a passion for positive social impact. The role offers flexibility, 4 weeks of PTO, and stock options.

Benefits

Remote work from anywhere

Calm Fridays

4 weeks of PTO + public holidays

Stock options

Yearly retreats

Qualifications

• Excited about using skills to have a positive social impact.
• Independent, optimistic problem-solver who can manage multiple priorities.
• Ability to communicate in another language is useful but not required.

Responsibilities

• Provide technical support to customers, solving complex issues.
• Deliver operational support ensuring chat service stability.
• Manage escalated issues from the customer support team.
• Write tests and automate QA processes for diagnosed issues.
• Lead the resolution of major incidents affecting customers.

Skills

Debugging

Troubleshooting

Problem-solving

Automation

Technical Support

Education

Degree in Computer Science or Engineering or equivalent experience

Job description

A mission-driven health technology firm is seeking a Support Engineer to join their global team. You will provide essential technical support to ensure customer satisfaction while addressing complex issues and contribute to improving lives through technology. This remote position values independence and a passion for positive social impact. The role offers flexibility, 4 weeks of PTO, and stock options.