Remote ServiceNow BA - IT Infra & Automation

Optimal Growth Technologies; Midrand; Remote; ZAR 1 737 000 - 2 259 000; Full time

Job summary

A leading technology solutions provider is looking for an experienced ServiceNow Business Analyst to join their team. The ideal candidate will have over 10 years of experience in business analysis with expertise in ServiceNow implementations across IT Service Management, Operations, and Asset Management. A strong IT infrastructure background is essential. This role is fully remote, offering opportunities for collaboration and innovation in a dynamic environment.

Qualifications

• Minimum 10 years of experience as a Business Analyst, with at least 5 years focusing on ServiceNow implementations.
• Strong background in IT infrastructure, including networks, servers, storage, virtualization, and cloud services.
• Deep knowledge of ServiceNow ITSM, ITOM, ITAM modules.

Responsibilities

• Gather and document business requirements for ServiceNow implementations.
• Translate business requirements into functional and technical specifications.
• Identify opportunities for process automation using ServiceNow workflows.

Skills

Business Analysis

ServiceNow Implementation

IT Infrastructure Knowledge

Process Improvement

Analytical Skills

Communication Skills

Project Management

Education

Bachelor's degree in Information Technology or related field

Tools

ServiceNow

Job description

A leading technology solutions provider is looking for an experienced ServiceNow Business Analyst to join their team. The ideal candidate will have over 10 years of experience in business analysis with expertise in ServiceNow implementations across IT Service Management, Operations, and Asset Management. A strong IT infrastructure background is essential. This role is fully remote, offering opportunities for collaboration and innovation in a dynamic environment.