Remote Senior CS Team Leader - Ecommerce & Complaints Pro

University of Fort Hare; Wes-Kaap; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A higher education institution in South Africa is seeking an experienced Customer Service Leader to manage a remote team and enhance customer service capabilities. The ideal candidate will have a strong leadership background in ecommerce customer service, with at least 4 years of management experience. Responsibilities include driving a customer-first approach and monitoring team performance while ensuring effective handling of complaints.

Qualifications

• 4 years Management / Team Leader experience on an online retail campaign.
• Ecommerce Customer Service Experience is a must.
• IR & Performance management experience is essential.
• Experience managing a Work From Home team.

Responsibilities

• Provide timely and quality responses to customer complaints and escalations.
• Ensure a customer-centric approach in all processes and interactions.
• Manage day-to-day operations of the customer service team.

Skills

Team Leadership

Customer Service Focus

Ecommerce Experience

Performance Management

Job description

A higher education institution in South Africa is seeking an experienced Customer Service Leader to manage a remote team and enhance customer service capabilities. The ideal candidate will have a strong leadership background in ecommerce customer service, with at least 4 years of management experience. Responsibilities include driving a customer-first approach and monitoring team performance while ensuring effective handling of complaints.