Remote SaaS Solutions Delivery Lead

The Legends Agency; South Africa; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A growing SaaS solutions provider is seeking a Technical Client Service Manager to act as a strategic partner for clients. This role involves understanding client workflows, designing efficient solutions, and maintaining strong client relationships. Ideal candidates have over 5 years of experience in SaaS, excellent communication skills, and proficiency with tools like ClickUp and Jira. The position offers a remote work environment with a competitive salary.

Qualifications

• 5+ years of experience in SaaS, ideally in a client-facing or operations/project management capacity.
• Skilled in tools such as ClickUp, Asana, Monday.com, Jira, or ServiceNow.
• Strong understanding of workflow design, process mapping, and system implementation.

Responsibilities

• Meet with clients to understand and map workflows and processes.
• Design and present customised workflow solutions using project management and collaboration tools.
• Proactively manage client relationships, driving satisfaction and retention.

Skills

Client-facing operations

Project management

Strong communication skills

Workflow design

Analytical skills

Adaptability

Tools

ClickUp

Asana

Jira

Monday.com

ServiceNow

Job description

A growing SaaS solutions provider is seeking a Technical Client Service Manager to act as a strategic partner for clients. This role involves understanding client workflows, designing efficient solutions, and maintaining strong client relationships. Ideal candidates have over 5 years of experience in SaaS, excellent communication skills, and proficiency with tools like ClickUp and Jira. The position offers a remote work environment with a competitive salary.