Remote SaaS & Logistics Support Pro

Salve.Inno Consulting; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic consulting firm is seeking a Remote Customer Support Agent to provide effective support to clients. Key responsibilities include managing client inquiries, resolving issues within service level agreements, and collaborating with internal teams. Candidates should have at least 4 years of experience in customer support, be fluent in English, and possess strong organizational skills. This role offers a flexible remote working arrangement within South Africa.

Benefits

Fully equipped workspace

Collaborative culture

Work remotely from anywhere in South Africa

Qualifications

• Minimum 4 years experience in customer support in SaaS, technology, or logistics.
• Fluent in written and spoken English.
• Able to quickly learn multiple software platforms.

Responsibilities

• Manage incoming client inquiries via email and chat.
• Handle ticket workflows using various tools.
• Resolve issues within agreed service level agreements.

Skills

Empathy

Proactive

Organizational skills

Problem-solving

Communication skills

Tools

Zendesk

Order Tool

Retool

Airtable

Job description

A dynamic consulting firm is seeking a Remote Customer Support Agent to provide effective support to clients. Key responsibilities include managing client inquiries, resolving issues within service level agreements, and collaborating with internal teams. Candidates should have at least 4 years of experience in customer support, be fluent in English, and possess strong organizational skills. This role offers a flexible remote working arrangement within South Africa.