Remote SaaS Customer Support Specialist

Salve Consulting; Cape Town; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic support consultancy is seeking a Remote Customer Support Agent to provide effective assistance and build strong relationships with clients. This role requires a minimum of 4 years' experience in customer support, excellent communication skills, and the ability to work independently in a remote environment. Join an expanding team that values transparency and ownership while enjoying the benefits of a fully equipped workspace and a collaborative culture.

Benefits

Fully equipped workspace

Remote working from South Africa

Collaborative culture emphasizing ownership

Qualifications

• Minimum 4 years of experience in customer support or relevant fields.
• Able to manage complex or multi-stakeholder cases efficiently.
• Empathetic and service-oriented personality.

Responsibilities

• Manage client inquiries through email and chat professionally.
• Handle ticket workflows using relevant tools and improve efficiency.
• Resolve issues while adhering to service level agreements.

Skills

Customer support experience

Fluent in English

Organizational skills

Proficient in communication tools

Problem-solving abilities

Tools

Zendesk

Order Tool

Retool

Airtable

Job description

A dynamic support consultancy is seeking a Remote Customer Support Agent to provide effective assistance and build strong relationships with clients. This role requires a minimum of 4 years' experience in customer support, excellent communication skills, and the ability to work independently in a remote environment. Join an expanding team that values transparency and ownership while enjoying the benefits of a fully equipped workspace and a collaborative culture.