Remote SaaS Customer Success Manager - Retention & Growth

Wish; Gauteng; Remote; ZAR 1 025 000 - 1 368 000; Full time

Job summary

A growing tech company is looking for a Customer Success Manager to advocate for client needs, ensuring satisfaction and retention. The role includes managing a portfolio of clients, driving customer success initiatives, and collaborating with teams to enhance user experience. Ideal candidates should have SaaS experience and excel in relationship-building and communication. This is a fully remote position working across time zones.

Benefits

Fully remote work

Competitive compensation based on experience

Comprehensive training program

Referral programs with incentives

Qualifications

• Minimum of 3+ years experience in a Customer Success role.
• Experience in SaaS organizations preferred.
• Fluent in English (spoken and written).

Responsibilities

• Own a book of business and drive customer relationships.
• Act as liaison to Account Management Team.
• Lead retention efforts including renewals.

Skills

Customer relationship management

Analytical thinking

Digital marketing knowledge

Problem-solving

Communication skills

Education

Degree or diploma in relevant field

Tools

Shopify

Google Tag Manager

Job description

A growing tech company is looking for a Customer Success Manager to advocate for client needs, ensuring satisfaction and retention. The role includes managing a portfolio of clients, driving customer success initiatives, and collaborating with teams to enhance user experience. Ideal candidates should have SaaS experience and excel in relationship-building and communication. This is a fully remote position working across time zones.