Remote Project Manager, Customer Experience Enhancement

Placements24; Benoni; Hybrid; ZAR 700,000 - 1,100,000; Full time

Benefits offered by this job

Flexible remote work

Performance incentives

Health benefits

Home office allowance

Professional development

Remote collaboration tools

Job summary

Placements24 is seeking a proactive Remote Project Manager to lead customer-focused initiatives from anywhere, shaping the customer journey and service technology strategy. You’ll work with cross-functional teams to deliver improvements that boost loyalty and brand perception in a fully remote, globally oriented environment.

The role emphasizes customer experience principles, strong project management skills, and collaboration across marketing, product development, IT, and service teams to

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• Minimum of 6 years in project management with a focus on customer experience.
• Experience leading customer-focused projects in remote or hybrid environments.
• Strong knowledge of customer journey mapping and UX principles; excellent communication.

Responsibilities

• Lead planning and execution of customer experience projects across touchpoints.
• Develop roadmaps, timelines, budgets, and resource plans.
• Collaborate with customer service, marketing, product, and IT teams.
• Analyze feedback and journey data to identify improvements.
• Manage new technologies to support engagement and service delivery.
• Ensure deliverables meet customer satisfaction and UX standards.
• Facilitate virtual stakeholder meetings and provide updates.
• Manage risks and dependencies for initiatives.
• Champion a customer-first approach throughout lifecycles.

Skills

Project management

Customer experience

Virtual collaboration

Communication

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

CRM systems

Project management tools

Job description

About the Role

Our client is committed to delivering exceptional customer experiences and is seeking a proactive and innovative Remote Project Manager to lead key enhancement initiatives. This role is fully remote, providing the flexibility to drive customer-centric projects from any location. You will be responsible for overseeing projects aimed at improving customer satisfaction, streamlining customer journeys, and implementing new service technologies. The ideal candidate has a deep understanding of customer experience principles, possesses excellent project management skills, and excels at collaborating with cross-functional teams in a virtual environment. Your work will directly impact customer loyalty and brand perception. This is an exciting opportunity to shape the future of customer engagement and make a tangible difference in a growing organisation. If you are passionate about customer success and adept at managing projects remotely, this role is for you. The fully remote nature allows us to attract top talent globally, while focusing on delivering unparalleled service. Join our team and be a driving force behind our customer experience evolution.

Key Responsibilities

• Lead the planning and execution of projects focused on enhancing customer experience across all touchpoints.
• Develop project roadmaps, timelines, budgets, and resource plans for customer-centric initiatives.
• Collaborate closely with customer service, marketing, product development, and IT teams to implement improvements.
• Analyse customer feedback, journey maps, and data to identify areas for improvement.
• Manage the implementation of new technologies and tools to support customer engagement and service delivery.
• Ensure project deliverables meet high standards for customer satisfaction and user experience.
• Facilitate virtual stakeholder meetings and provide regular project updates.
• Manage project risks and dependencies, ensuring smooth execution of initiatives.
• Champion a customer-first approach throughout project lifecycles.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 6 years of project management experience, with a significant focus on customer experience, service improvement, or related areas.
• Proven experience managing customer-focused projects, preferably in a remote or hybrid environment.
• Strong understanding of customer journey mapping, user experience (UX) principles, and customer feedback mechanisms.
• Excellent communication, interpersonal, and virtual collaboration skills.Proficiency in project management tools and methodologies.
• Ability to work independently, manage multiple priorities, and thrive in a remote setting.
• Experience with CRM systems and customer service platforms is a plus.Passion for delivering outstanding customer experiences.

Benefits

• Highly competitive annual salary of R.
• Fully remote work arrangement with flexible scheduling options.
• Performance-based incentives for achieving customer satisfaction goals.
• Comprehensive health and wellness benefits package.
• Generous allowance for home office equipment and professional development.
• Opportunity to work on innovative customer-centric projects.
• Collaborative and supportive remote team culture.
• Access to cutting-edge tools for remote collaboration and project management.