Remote Patient Services Coordinator for ABA Therapy

Ista Personnel Solutions; Cape Town; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A dynamic BPO company based in South Africa is seeking a Patient Services Coordinator to manage the placement of Board Certified Behaviour Analysts (BCBAs) with patients. This fully remote role requires exceptional communication skills and experience in customer service or scheduling. The coordinator will handle inquiries, resolve complaints, and maintain case statuses while using client systems. Ideal candidates will have prior experience in ABA therapy or healthcare. Compensation provided for working on South African public holidays.

Qualifications

• Advanced customer service or scheduling/coordination experience.
• Prior experience within ABA therapy or a healthcare-related environment preferred.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Coordinate the placement of BCBAs with patients.
• Serve as the main point of contact for staff and families.
• De-escalate and resolve complaints from families or staff.
• Encourage and motivate parties to follow through on plans.
• Utilize client systems and tools to schedule appointments.
• Maintain ongoing communication with management regarding case status.

Skills

Advanced customer service

Exceptional English verbal and written communication

Multitasking in a fast-paced environment

Strong interpersonal skills

Critical thinking

Basic computer literacy including MS Office and Outlook

Job description

A dynamic BPO company based in South Africa is seeking a Patient Services Coordinator to manage the placement of Board Certified Behaviour Analysts (BCBAs) with patients. This fully remote role requires exceptional communication skills and experience in customer service or scheduling. The coordinator will handle inquiries, resolve complaints, and maintain case statuses while using client systems. Ideal candidates will have prior experience in ABA therapy or healthcare. Compensation provided for working on South African public holidays.