Remote Patient Onboarding & Insurance Specialist

Ista Solutions; Cape Town; Remote; ZAR 250 000 - 350 000; Full time

Job summary

A growing BPO company is seeking a Patient Onboarding & Insurance Specialist to join their remote team. This role includes managing client onboarding, explaining insurance benefits, and ensuring excellent client relationships. Ideal candidates have a background in customer service or insurance sales and possess strong communication skills. This is a full-time position with mid-senior level responsibilities.

Qualifications

• Previous experience in customer service, account management, or insurance sales required.
• Strong verbal and written communication skills.
• Proven ability to build relationships and maintain client trust.

Responsibilities

• Serve as the first point of contact for new clients.
• Verify and explain insurance coverage clearly.
• Act as a primary relationship manager for assigned clients.

Skills

Customer service experience

Good communication skills

Insurance knowledge

Detail-oriented

Sales skills

Tools

CRM systems

Microsoft Office

Google Suite

Job description

A growing BPO company is seeking a Patient Onboarding & Insurance Specialist to join their remote team. This role includes managing client onboarding, explaining insurance benefits, and ensuring excellent client relationships. Ideal candidates have a background in customer service or insurance sales and possess strong communication skills. This is a full-time position with mid-senior level responsibilities.