Remote Operations Specialist: Process & Data Optimizer

Zappy; Cape Town; Remote; ZAR 300 000 - 450 000; Full time

Job summary

A business process outsourcing firm is seeking a highly organized Operations Specialist to support key technology clients. This role involves overseeing daily operations, managing communication between teams, and ensuring timely task execution. The ideal candidate has 3-5 years of experience and excels in a fast-paced environment. This position is remote with flexibility for overlapping U.S. business hours.

Qualifications

• 3–5 years of experience in operations, project coordination, or account support.
• Ability to analyze data and identify trends.
• Strong attention to detail and a proactive approach.

Responsibilities

• Oversee daily workflows to ensure smooth delivery of services.
• Act as a liaison between internal teams and client stakeholders.
• Prepare reports summarizing activities and KPIs.

Skills

Exceptional organizational skills

Multitasking ability

Excellent spoken and written English

Proficiency with Google Workspace

Strong problem-solving abilities

Tools

Google Workspace

Excel/Sheets

CRMs

Project management platforms (Asana, Monday.com, Notion, ClickUp)

Job description

A business process outsourcing firm is seeking a highly organized Operations Specialist to support key technology clients. This role involves overseeing daily operations, managing communication between teams, and ensuring timely task execution. The ideal candidate has 3-5 years of experience and excels in a fast-paced environment. This position is remote with flexibility for overlapping U.S. business hours.