Remote Night-Shift Technical Support Specialist

Fuse Universal; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading LMS provider is looking for a talented support specialist to join their remote team. You will provide expert technical support to a global client base, handling customer requests and ensuring optimal operations. This role is suitable for someone with at least two years of experience in technical support and excellent communication skills. The company offers flexibility in work hours, including night shifts, and various employee benefits including medical aid and personal development opportunities.

Benefits

22 days holiday per year

Employee Assistance Programme

Homeworking/Wellbeing Allowance

Medical Aid

Enhanced maternity & paternity leave

Qualifications

• Minimum of two years experience in a technical support or service desk role.
• Excellent verbal and written English communication skills.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Provide 1st class support to a global customer base.
• Collaborate with cross-functional teams to deliver solutions.
• Monitor systems and applications for stability and efficiency.

Skills

Technical support

Cloud platforms

Customer service

Problem-solving

Communication

Team collaboration

Multi-tasking

Tools

Freshdesk

Jira Service Desk

Amazon AWS

HTML

CSS

Postman

Job description

A leading LMS provider is looking for a talented support specialist to join their remote team. You will provide expert technical support to a global client base, handling customer requests and ensuring optimal operations. This role is suitable for someone with at least two years of experience in technical support and excellent communication skills. The company offers flexibility in work hours, including night shifts, and various employee benefits including medical aid and personal development opportunities.