Remote Networking Support Specialist - VIP Escalations

Herotel Telecoms (Pty) Ltd; Pretoria; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading telecommunications company in Pretoria is seeking a Business Support Specialist to deliver advanced technical assistance, focusing on complex customer setups and troubleshooting. The ideal candidate should have over 3 years of experience in networking, with excellent communication skills and proven problem-solving abilities. This role offers a chance to work with high-profile clients while maintaining a high customer satisfaction score.

Qualifications

• Minimum of 3 years' experience in a networking environment.
• Experience in ISP, telecommunications, or enterprise networking.
• Proven ability to troubleshoot and resolve complex networking issues.

Responsibilities

• Provide advanced troubleshooting and resolution for complex technical issues.
• Support advanced customer setups, including networking and routing configurations.
• Collaborate with internal teams to identify and resolve systemic issues.

Skills

Advanced troubleshooting

Technical support

Excellent communication skills

Network security principles

Education

Grade 12

Mikrotik Certification

N+ and A+ certifications

Tools

Ticketing platforms

Diagnostic portals

Job description

A leading telecommunications company in Pretoria is seeking a Business Support Specialist to deliver advanced technical assistance, focusing on complex customer setups and troubleshooting. The ideal candidate should have over 3 years of experience in networking, with excellent communication skills and proven problem-solving abilities. This role offers a chance to work with high-profile clients while maintaining a high customer satisfaction score.