Remote Networking & Cybersecurity Tech Support Consultant

SupportYourApp; Cape Town; Remote; ZAR 300 000 - 400 000; Full time

Job summary

An international tech support company is looking for a Technical Support Consultant to provide exceptional technical support in a remote role. Candidates must have excellent communication skills in English and prior experience in tech support. This position offers flexible working hours and a supportive management structure, allowing for professional growth and work-life balance. Apply with your CV in English highlighting your skills.

Benefits

Flexible schedule

Fully remote work

Good bonuses for referrals

Paid training

Work-life balance

Qualifications

• C1 level English communication skills required.
• Previous experience in tech support needed.
• Attention to detail and problem-solving abilities are crucial.

Responsibilities

• Provide exceptional technical support via calls, chats, and emails.
• Resolve inquiries of varying difficulties.
• Gather required technical information for complex cases.

Skills

Excellent English communication skills (C1)

Prior experience in tech support

Strong troubleshooting and problem-solving skills

Technical background related to networking

Basic understanding of cybersecurity

Customer-oriented attitude

Excellent interpersonal skills

Education

Degree in computer science or information technology

Certification in Microsoft, Linux, or Cisco

Tools

Experience with Zendesk or similar CRM systems

Remote desktop applications

Job description

An international tech support company is looking for a Technical Support Consultant to provide exceptional technical support in a remote role. Candidates must have excellent communication skills in English and prior experience in tech support. This position offers flexible working hours and a supportive management structure, allowing for professional growth and work-life balance. Apply with your CV in English highlighting your skills.