Remote Network Administrator

Intelligent Technical Solutions; Gauteng; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A growing IT solutions provider in South Africa is seeking a Network Administrator to provide remote IT support and ensure top-notch technical assistance. Responsibilities include troubleshooting operating systems and network issues, along with supporting various applications. The ideal candidate has over five years of experience in IT support, strong problem-solving skills, and excellent customer service. This position requires the ability to work full-time during Pacific Standard Time hours.

Benefits

Comprehensive Health Plans

Life Insurance

Flexible Benefit Reimbursement

Paid Time Off

Maternity / Paternity Leave

Night Shift Bonus

Company-paid training and certification

Qualifications

• Minimum five years experience in IT Support or a similar role.
• Advanced knowledge of troubleshooting networks.
• Excellent command of the English language both spoken and written.

Responsibilities

• Resolve workstation operating system issues.
• Act as escalation point for technicians.
• Ensure clients receive top-notch technical assistance.

Skills

Windows and Mac OS troubleshooting

Server experience

VMware and Hyper-V virtualization

Supporting M and Azure

Firewall rules

VLAN configuration

Network architecture troubleshooting

Experience with Managed Service Providers (MSPs)

Active network certifications

Education

2 of CompTIA A+, Network+, Security+, 3cx Basic Certified Engineer

Job description

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem‑solver with excellent customer service skills and a detail‑oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top‑notch technical assistance. You'll handle a range of tasks, from system updates to hands‑on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• Resolve workstation operating system issues
• Resolve printer issues
• Resolve standard business application issues (Office, etc.)
• Resolve line‑of‑business application issues for common applications (SAGE ERP, QuickBooks) and more niche applications with vendor assistance
• Resolve server issues
• Resolve networking issues
• Act as escalation point for technicians

Job Qualifications

• Experience with Windows and Mac OS troubleshooting
• Experience with Server
• Experience with VMware and Hyper‑V virtualization
• Experience supporting M and Azure
• Proficient in firewall rules, VLAN configuration, access point support and administration, VPN tunnels
• Minimum five years experience in IT Support or a similar role
• Advanced knowledge of firewalls, switches, network architecture, and troubleshooting
• Advanced understanding of managing and troubleshooting networks
• Advanced understanding of virtualized environments
• Experience with Managed Service Providers (MSPs) is highly desirable
• Active network certifications are preferred

Job KPI's

First‑touch closed: Each ticket that is completed with only one time entry contributes to this number.

Utilization: The percentage of time that you are on the clock and billing time to client tickets.

CSAT: Scores filled out by clients using the rating system in tickets.

Job Requirements

A home office set up that meets the following:

• Computer: A working computer with a minimum of 8GB RAM and one of the following: Windows 11 with an Intel i5 or i7 (8th generation or newer), or AMD Ryzen 5 or newer, or macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise‑cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor: Optional if using a desktop (Not needed if using a laptop).
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop).
• A very strong cultural fit with the ITS way (Our core values will be discussed during the interview).
• Excellent command of the English language both spoken and written.
• Able to work full time 40 hours a week - 8:00 AM to 5:00 PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments.
• Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $ (USD) per hour and vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent)
• Life Insurance
• Flexible Benefit Reimbursement (Dental / Vision / Mental Health / Wellness / Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity / Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement / Loan
• Health & Wellness Program
• Company‑paid training and certification