Remote MSP Partner Success Manager

Sellsius; Remote; ZAR 500 000 - 750 000; Full time

Job summary

A technology company is seeking a Client Success Manager to build strong relationships with Managed Service Provider (MSP) partners in a remote capacity. This role focuses on ensuring successful product deployments, high partner satisfaction, and identifying opportunities for expansion. The ideal candidate thrives on problem-solving and has experience in customer success, with strong communication and organizational skills. The position requires availability during U.S. East Coast business hours and fluency in English.

Qualifications

• Native-level English fluency required for daily partner communication.
• 1–3 years of experience in Customer Success or related roles.
• Familiarity with MSP operations and common tools such as RMM or PSA.

Responsibilities

• Conduct regular video meetings and phone check-ins with MSP partners.
• Provide hands-on assistance with configuration and rollout.
• Lead partner onboarding and training sessions effectively.

Skills

English fluency

Relationship-building skills

Communication skills

Organizational skills

Technical proficiency

Tools

CRM systems

Collaboration tools

Job description

A technology company is seeking a Client Success Manager to build strong relationships with Managed Service Provider (MSP) partners in a remote capacity. This role focuses on ensuring successful product deployments, high partner satisfaction, and identifying opportunities for expansion. The ideal candidate thrives on problem-solving and has experience in customer success, with strong communication and organizational skills. The position requires availability during U.S. East Coast business hours and fluency in English.