Remote MSP Desktop Support Technician (EST)

Hirexe; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic American-based Managed Service Provider is seeking a Desktop Support Technician to provide Level 1 technical support to clients. You will handle tickets via calls and emails, ensuring rapid response and resolution. The ideal candidate has 2+ years in an MSP environment and proficient in ConnectWise RMM and Datto. Excellent communication and customer service skills are a must for this role, working remotely in the EST time zone.

Qualifications

• 2+ years of experience in an MSP environment.
• Proficiency with ConnectWise RMM and Datto.
• Solid understanding of Windows OS, basic networking, and IT troubleshooting.
• Fast typing speed – accuracy and speed are key in ticket handling.
• Excellent communication skills, both written and verbal.
• Strong customer service orientation and ability to work under pressure.

Responsibilities

• Provide Level 1 technical support to clients, troubleshooting IT issues.
• Manage tickets effectively via ConnectWise RMM and other ticketing systems.
• Perform backup monitoring, basic networking, and hardware/software troubleshooting.
• Respond promptly to support requests received through phone and email.
• Document all support activities and resolutions.
• Collaborate with senior engineers for escalations when necessary.

Skills

ConnectWise RMM

Datto

Windows OS

Basic networking

IT troubleshooting

Communication skills

Customer service orientation

Job description

A dynamic American-based Managed Service Provider is seeking a Desktop Support Technician to provide Level 1 technical support to clients. You will handle tickets via calls and emails, ensuring rapid response and resolution. The ideal candidate has 2+ years in an MSP environment and proficient in ConnectWise RMM and Datto. Excellent communication and customer service skills are a must for this role, working remotely in the EST time zone.