Remote Maintenance Dispatcher: Efficient Scheduling Pro

Gcrealtyinc; Gauteng; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A property management company in South Africa is seeking a Maintenance Dispatcher to coordinate daily operations, schedule technicians, and ensure timely service delivery. The ideal candidate will have at least 5 years of experience in dispatching and a strong ability to communicate effectively under pressure. This role offers remote flexibility and a supportive team culture, along with competitive pay and bonuses.

Benefits

Competitive pay range

Performance-based bonus program

Professional growth support

Remote flexibility

Strong company culture

10 days of accrued PTO

6 US holidays plus birthday off

Qualifications

• Minimum of 5 years of experience in dispatching, scheduling, or maintenance coordination.
• Proven ability to manage and dispatch 3-5 technicians simultaneously.
• Solid understanding of maintenance operations, repair timeframes, and material/labor costs.
• Strong English communication skills, both written and verbal.
• Reliable high-speed internet connection and equipment for remote work.

Responsibilities

• Schedule and assign maintenance technicians based on skills and workload.
• Monitor technician progress and update job statuses.
• Communicate with residents to confirm appointments and manage expectations.
• Review technician timecards and verify billing before closing work orders.
• Track KPIs to support continuous improvement efforts.

Skills

Scheduling

Problem-solving

Communication

Coordination

Tools

AppFolio

ServiceTitan

Job description

A property management company in South Africa is seeking a Maintenance Dispatcher to coordinate daily operations, schedule technicians, and ensure timely service delivery. The ideal candidate will have at least 5 years of experience in dispatching and a strong ability to communicate effectively under pressure. This role offers remote flexibility and a supportive team culture, along with competitive pay and bonuses.