Remote L3 Engineer: Azure, Networking & Security Lead

Uptime Solutions Ltd; Gauteng; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading managed service provider is seeking a Level 3 Engineer to provide remote technical support and ensure service reliability. The ideal candidate has at least 2 years of experience and is well-versed in Microsoft and networking technologies. Strong communication skills and the ability to manage technical challenges are essential. This full-time role offers cross-border collaboration and continuous learning opportunities with a commitment to diversity and remote working.

Benefits

Access to company-funded training

Cross-border collaboration opportunities

Full remote work kit provided

Qualifications

• At least 2 years' experience as a level 3 support engineer.
• Experience monitoring and solving live issues.
• Solid understanding of core networking concepts.

Responsibilities

• Provide effective remote and telephone-based technical support.
• Be a key escalation point for technical issues.
• Shape the Service Delivery Team and provide technical guidance.

Skills

Strong communication skills

Advanced skills with Microsoft technologies

Network implementation and configuration

Problem-solving skills

Ability to mentor others

Education

Microsoft Certifications (AZ-, MS- or legacy MCSA/MCSE)

CompTIA Network+ or Security+

Cisco CCNA

Tools

ConnectWise

VMWare

Citrix

Job description

A leading managed service provider is seeking a Level 3 Engineer to provide remote technical support and ensure service reliability. The ideal candidate has at least 2 years of experience and is well-versed in Microsoft and networking technologies. Strong communication skills and the ability to manage technical challenges are essential. This full-time role offers cross-border collaboration and continuous learning opportunities with a commitment to diversity and remote working.