Remote IT Support Specialist

BCXP; Remote; ZAR 400 000 - 500 000; Full time

Job summary

A leading tech support company based in South Africa is looking for a professional to provide remote support for clients. The role involves investigating technical issues, ensuring timely follow-ups on queries, and maintaining high professionalism in client interactions. Minimum qualifications include Grade 12 and 2 years' experience in hardware solutions within a retail environment, with certifications like CompTIA A+ being advantageous. The ideal candidate will have a strong focus on problem-solving and communication skills.

Qualifications

• Minimum 2-years’ experience in hardware solutions within the retail environment.
• Applicable industry certification will be an advantage.

Responsibilities

• Remotely investigate technical issues and provide resolution.
• Follow up on outstanding queries timeously as per the SLA.
• Redirect problems to the appropriate resource.
• Identify and escalate recurring issues to management.
• Track and route logged problems and requests.
• Update resolved incidents on the call logging system.
• Maintain accuracy and professionalism when engaging with clients.

Skills

ICT Knowledge

Problem solving

Communication

Customer Focus

Education

NQF 4: Grade 12

Tools

CompTIA A+

Microsoft Systems Associate or Engineer (MCSA or MCSE)

Linux LPIC (1 and 2)

Certified Linux Administrator

CompTIA Linux+

Job description

A leading tech support company based in South Africa is looking for a professional to provide remote support for clients. The role involves investigating technical issues, ensuring timely follow-ups on queries, and maintaining high professionalism in client interactions. Minimum qualifications include Grade 12 and 2 years' experience in hardware solutions within a retail environment, with certifications like CompTIA A+ being advantageous. The ideal candidate will have a strong focus on problem-solving and communication skills.