Remote IT Support Engineer - VoIP & Networking

Talent Shore; Wes-Kaap; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT support company in South Africa seeks an individual for remote IT VoIP and broadband support. The role demands excellent organizational, customer service, and technical skills to troubleshoot and resolve client issues efficiently. Responsibilities include hardware/software setup, responding to help desk tickets, and supporting end users. Ideal candidates are self-starters with experience in customer service and a solid understanding of technology. This position offers the opportunity to work in a collaborative team environment.

Qualifications

• Technically capable self-starter.
• Previous experience in customer service.
• Ability to troubleshoot IT issues effectively.

Responsibilities

• Provide IT VoIP and broadband support.
• Install and configure hardware and software.
• Respond to help desk tickets in a timely manner.
• Assist in AV setups for meetings.
• Set up new workstations for users.

Skills

Customer service mentality

Strong organizational and time management skills

Excellent verbal and written communication skills

Strong interpersonal skills

Solid understanding of computers, networks and software

Experience using MS Office applications: Word, Excel, Outlook

Reliable

High attention to detail

Ability and willingness to work in a high-pressure environment

Ability and willingness to learn new technology

Tools

Windows

Mac OS

Active Directory

ConnectWise

3CX

Job description

A leading IT support company in South Africa seeks an individual for remote IT VoIP and broadband support. The role demands excellent organizational, customer service, and technical skills to troubleshoot and resolve client issues efficiently. Responsibilities include hardware/software setup, responding to help desk tickets, and supporting end users. Ideal candidates are self-starters with experience in customer service and a solid understanding of technology. This position offers the opportunity to work in a collaborative team environment.