Remote It Support Analyst - Itil & Servicenow Expert

Datafin; East London; Remote; ZAR 300 000 - 400 000; Full time

Job summary

An independent asset management firm is seeking a Technical Support Analyst for a 12-month contract based in East London, South Africa. This role involves delivering IT support for software, hardware, and applications to both regional and global teams. Candidates should possess a degree in Information Systems, have over 3 years of IT support experience, and necessary troubleshooting and communication skills. Familiarity with tools like ServiceNow is also required.

Qualifications

• 3+ years of IT support experience is required.
• Strong troubleshooting and problem-solving skills are essential.
• Excellent communication skills are a must.

Responsibilities

• Provide IT support for software, hardware, and applications.
• Assist regional and global teams with seamless IT support.

Skills

Troubleshooting

Problem-solving

Communication

Education

Degree in Information Systems or related field

Tools

ServiceNow

Microsoft tools

Job description

Overview

An independent asset management firm in Cape Town seeks a Technical Support Analyst for a 12-month contract.

Responsibilities

This role involves providing seamless IT support for software, hardware, and applications across regional and global teams.

Qualifications

Candidates require a degree in Information Systems or a related field, with 3+ years of IT support experience. Strong skills in troubleshooting, problem‑solving, and communication are essential, along with familiarity with tools such as ServiceNow and Microsoft .