Remote IT Support Analyst - ITIL & ServiceNow Expert

DataFin; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An independent asset management firm in Cape Town seeks a Technical Support Analyst for a 12-month contract. This role involves providing seamless IT support for software, hardware, and applications across regional and global teams. Candidates require a degree in Information Systems or a related field, with 3+ years of IT support experience. Strong skills in troubleshooting, problem-solving, and communication are essential, along with familiarity with tools such as ServiceNow and Microsoft 365.

Qualifications

• Minimum 3 years of experience in IT Support, Service Desk, or IT Service Management.
• Strong experience with ITIL best practices.
• Experience in remote support and handling high-volume requests.

Responsibilities

• Deliver effective 1st/2nd line support for software and hardware.
• Log and manage incidents via ServiceNow.
• Provide technical guidance to end-users.

Skills

IT Support

Service Desk

Troubleshooting

Problem-solving

Microsoft 365

Windows 10/11

Azure

ITIL knowledge

Communication skills

Education

Degree in Information Systems or Computer Science

Tools

ServiceNow

SysTrack

PowerApps

Microsoft Copilot

Job description

An independent asset management firm in Cape Town seeks a Technical Support Analyst for a 12-month contract. This role involves providing seamless IT support for software, hardware, and applications across regional and global teams. Candidates require a degree in Information Systems or a related field, with 3+ years of IT support experience. Strong skills in troubleshooting, problem-solving, and communication are essential, along with familiarity with tools such as ServiceNow and Microsoft 365.