Remote IT Incident Response Lead

Fusiontek; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A Managed Security Service Provider in Durban, South Africa, seeks an Incident Response Technical Lead. This proactive role requires leading incident response recovery efforts with an emphasis on client communication and a broad technical foundation. Candidates must possess strong leadership skills and deep knowledge of various technical areas, including networking and operating systems. The role offers competitive salary and comprehensive benefits, with a unique team culture.

Benefits

Competitive salary

Quarterly bonus eligibility

Comprehensive benefits package

Paid time off

Educational reimbursement

Fun team culture events

Qualifications

• Must have excellent comprehension and communication in English.
• Leadership experience in a technical team is required.
• Broad knowledge of Office / Azure cloud services is necessary.
• Must be familiar with Active Directory and complex networking troubleshooting.
• Understanding of system architecture and OS performance is crucial.

Responsibilities

• Manage incident response recovery efforts from start to finish.
• Conduct daily update calls and manage associated reporting.
• Use ticketing systems to track project tasks.
• Serve as an escalation point for technical inquiries.

Skills

Excellent comprehension and communication in English

Previous experience leading a technical team

Knowledge of Office / Azure cloud services

Knowledge of Active Directory

Knowledge of complex networking troubleshooting

Broad understanding of operating systems

Advanced OS troubleshooting skills

SQL DB knowledge

Advanced firewall configuration skills

Experience troubleshooting ingress/egress issues

Familiarity with diverse firewall UIs

Understanding of system architecture

Time management skills

Superb verbal and written communication

Recovery/remediation experience

Experience in a ticketing system

Job description

FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally.

We're a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since

We're also rapidly growing and are looking for top-tier candidates who share our four core values: We are team players, collectively working towards a common goal.

We work each day with a growth mindset focused on the success of our coworkers, clients, and the company.

We do the right thing with an honest and transparent approach that always puts our clients first.

We take ownership of our work, always seeing it through to completion.

We execute quickly and precisely, both internally and externally.

If this opportunity excites you, we invite you to continue reading!

Join our team as an Incident Response Technical Lead.

We're seeking a proactive problem-solver with a client-focused attitude who thrives on tackling technical challenges.

As an Incident Response Tech Lead, you will provide excellence in high-touch technical management for incident response projects.

This includes frequent technical and non-technical written, verbal and video call (Zoom / Teams) updates with all stakeholders on a project, both within FusionTek and externally.

Throughout the day you'll be translating technology to clients who aren't always technical, so communication skills are paramount in this role.

A broad technical foundation is also required, as you will make decisions on the client's recovery strategy and will serve as escalation point and subject matter expert to FusionTek team members and the client.

Shift Schedule

We are currently staffing the following shifts: 2:00 PM – Midnight (Friday to Monday) - South Africa Standard Time (SAST)

Responsibilities

• Technically manage incident response recovery efforts from start to finish, including initial project mobilization, assignment and management of technical workstreams, and frequent client and vendor communication.
• Manage daily (sometimes more frequently) update calls and associated reporting.
• Work through our ticketing system to document, track, and elevate project tasks and tickets, and also work in our documentation platform to keep everything up to date along the way.
• Serve as an escalation point on technical questions from other engineers and the client.

Requirements

• Excellent comprehension and communication in the English language.
• Previous experience leading a technical team.
• Knowledge of Office / Azure cloud services.
• Knowledge of Active Directory.
• Knowledge of complex networking troubleshooting (VLANs / routing / subnetting / packet captures).
• Broad understanding of how operating systems work.
• Knowledge of advanced OS troubleshooting (boot issues / corruption of profiles / OS files).
• Comfortable working in different OSs, both in CLI and GUI.
• SQL DB knowledge is a plus.
• Knowledge of advanced firewall configuration skills (creating and troubleshooting complex firewall policies / routes).
• Experience troubleshooting ingress / egress issues.
• Comfortable working in diverse firewall UIs (SonicWall, Meraki, FortiGate, Cisco, WatchGuard, etc.).
• Strong comprehension of system architecture (i.e. how servers' function, what their roles are, etc.).
• Understanding of the elements of network and system performance.
• Time management skills are crucial to your success in this role.
• Superb verbal and written communication skills are a must.
• Demonstrated skillset through industry certifications or an agreed upon plan to obtain them.
• Previous recovery / remediation experience a plus.
• Experience working in a ticketing system is preferred, with Autotask experience a plus.

Benefits

• Competitive salary: R, – R1,, per year.
• Quarterly bonus eligibility to reward performance.
• Comprehensive benefits package.
• Paid time off and leave policies in line with South African standards.
• Educational reimbursement for certification exams and access to company-supplied training resources.
• Team culture: Fun events and opportunities to connect with colleagues.