Remote Intake Specialist, Bilingual (English/Spanish)

Project Growth; Cape Town; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A legal support firm is seeking an Intake Specialist to conduct empathetic client intake interviews for personal injury cases. In this fully remote role, you will gather essential details and coordinate with the legal team while ensuring a compassionate approach. Candidates should possess at least 2 years of experience in client intake or customer service, with fluency in both Spanish and English. This position is vital in helping injury victims begin their legal journey.

Qualifications

• 2+ years of experience in client intake, customer service, or legal support preferred.
• Bilingual fluency in Spanish and English, both spoken and written.
• Excellent listening skills with the ability to remain calm and empathetic.
• Strong attention to detail and accurate documentation skills.

Responsibilities

• Conduct detailed intake interviews to assess potential personal injury claims.
• Communicate clearly with potential clients and explain next steps.
• Follow up on pending leads and maintain contact until a decision is reached.
• Participate in weekly team meetings and provide feedback on processes.

Skills

Client intake experience

Bilingual in Spanish and English

Excellent listening skills

Strong attention to detail

Tech-savvy with software

Job description

A legal support firm is seeking an Intake Specialist to conduct empathetic client intake interviews for personal injury cases. In this fully remote role, you will gather essential details and coordinate with the legal team while ensuring a compassionate approach. Candidates should possess at least 2 years of experience in client intake or customer service, with fluency in both Spanish and English. This position is vital in helping injury victims begin their legal journey.