Remote Intake Advocate — Client Onboarding & Support

Tort Experts; Gqeberha; Remote; ZAR 200 000 - 250 000; Full time

Job summary

A leading legal marketing firm in Gqeberha is seeking an Intake Advocate to guide potential claimants through the eligibility screening process. In this role, you will engage in a high volume of inbound and outbound calls, maintain comprehensive documentation, and ensure relationships with claimants are effectively managed. This position offers a dynamic work environment where your contributions can significantly impact client outcomes and legal access. Join a team focused on innovation and advocacy in the legal sector.

Benefits

Uncapped quarterly profit-sharing bonuses

100% company-paid health insurance

Unlimited paid time off

Work-from-home equipment budget

Qualifications

• 1–2 years of experience in a customer service role preferred.
• Empathetic and patient demeanor when interacting with clients.
• Ability to handle sensitive information with discretion.

Responsibilities

• Build relationships with prospective claimants.
• Engage in 150–200 calls per day.
• Maintain updated records of interactions.

Skills

Strong communication skills

Excellent organizational abilities

Proficient in Microsoft Office Suite

Attention to detail

Education

Bachelor’s degree in a related field

Tools

Legal case management software

Job description

A leading legal marketing firm in Gqeberha is seeking an Intake Advocate to guide potential claimants through the eligibility screening process. In this role, you will engage in a high volume of inbound and outbound calls, maintain comprehensive documentation, and ensure relationships with claimants are effectively managed. This position offers a dynamic work environment where your contributions can significantly impact client outcomes and legal access. Join a team focused on innovation and advocacy in the legal sector.