Remote Intake Advocate — Client Onboarding & Support

Tort Experts; Durban; Remote; ZAR 677 000 - 932 000; Full time

Job summary

A performance marketing firm in the legal sector is seeking an Intake Advocate to engage with potential claimants seeking legal assistance with injury claims. The role involves making 150–200 calls per day and guiding claimants in completing their applications. Ideal candidates will have a Bachelor's degree and 1–2 years of experience in customer service, along with strong communication skills. The firm offers generous benefits including uncapped bonuses and fully paid insurance premiums for employees.

Benefits

Uncapped quarterly profit-sharing bonuses

100% company-paid insurance premiums

401(k) plan with full company match

Unlimited paid time off

Qualifications

• Minimum of 1–2 years of experience in a customer service role.

Responsibilities

• Build the initial claimant relationship with prospective claimants.
• Engage in 150–200 calls per day in a professional environment.
• Solve problems and maintain confidentiality.
• Keep updated records of claimant interactions.

Skills

Strong communication skills, both verbal and written

Excellent organizational and time-management abilities

Proficient in Microsoft Office Suite and legal case management software

Attention to detail and accuracy in data entry

Education

Bachelor’s degree in a related field (e.g., Business Administration)

Job description

A performance marketing firm in the legal sector is seeking an Intake Advocate to engage with potential claimants seeking legal assistance with injury claims. The role involves making 150–200 calls per day and guiding claimants in completing their applications. Ideal candidates will have a Bachelor's degree and 1–2 years of experience in customer service, along with strong communication skills. The firm offers generous benefits including uncapped bonuses and fully paid insurance premiums for employees.