Remote Helpdesk Technician - Windows, Mac & Office 365

FusionTek; Remote; ZAR 250 000 - 300 000; Full time

Job summary

A growing Managed Service Provider is seeking a Helpdesk Technician to provide technical support and excellent customer service. Responsibilities include troubleshooting Windows 10 and MacOS systems, managing Office 365 accounts, and collaborating with a remote team. Candidates should have at least 2 years of IT support experience, strong communication skills, and ideally hold A+ or Network+ certifications. Offers competitive salary and comprehensive benefits package.

Benefits

Competitive salary

Quarterly bonus eligibility

Comprehensive benefits package

Paid time off

Educational reimbursement

Team culture events

Qualifications

• Minimum of 2 years of professional IT support experience.
• Familiarity with Microsoft 365 suite is essential.
• Excellent verbal and written communication skills.

Responsibilities

• Provide desktop and laptop support, troubleshoot break/fix issues.
• Engage in security tasks including investigating malware alerts.
• Document and track tickets using the ticketing system.

Skills

Desktop operating systems support

Troubleshooting Windows 10 and MacOS

Strong communication skills

Security-related tasks

Time management skills

Education

A+ certification

Network+ certification

Tools

Microsoft 365

Active Directory

Ticketing systems (e.g., Autotask)

Azure

AWS

Job description

A growing Managed Service Provider is seeking a Helpdesk Technician to provide technical support and excellent customer service. Responsibilities include troubleshooting Windows 10 and MacOS systems, managing Office 365 accounts, and collaborating with a remote team. Candidates should have at least 2 years of IT support experience, strong communication skills, and ideally hold A+ or Network+ certifications. Offers competitive salary and comprehensive benefits package.