Remote Helpdesk Technician - IT Support & Security Champion

FusionTek; Remote; ZAR 250 000 - 300 000; Full time

Job summary

A managed service provider is seeking a Helpdesk Technician. This fully remote role involves providing desktop and laptop support, troubleshooting issues, and assisting with security-related tasks. Candidates should have a minimum of 2 years of IT support experience, knowledge of Windows and MacOS, and strong communication skills. The position offers a competitive salary of R250,000 - R300,000 per year, along with quarterly bonuses and a comprehensive benefits package.

Benefits

Competitive salary

Quarterly bonus eligibility

Comprehensive benefits package

Paid time off

Educational reimbursement

Team culture events

Qualifications

• Minimum of 2 years of professional IT support experience.
• Experience with Windows 10, 11, and MacOS operating systems.
• Strong time management skills and attention to detail.

Responsibilities

• Providing desktop and laptop support, troubleshooting break/fix issues.
• Engaging in security-related tasks and assisting users with MFA enrollment.
• Documenting, tracking, and escalating tickets using our ticketing system.

Skills

Professional IT support experience

Windows 10 and 11

MacOS

Microsoft 365

Time management

Communication skills

Education

A+ and/or Network+ certifications

Tools

Ticketing systems (e.g., Autotask)

Azure

AWS

Job description

A managed service provider is seeking a Helpdesk Technician. This fully remote role involves providing desktop and laptop support, troubleshooting issues, and assisting with security-related tasks. Candidates should have a minimum of 2 years of IT support experience, knowledge of Windows and MacOS, and strong communication skills. The position offers a competitive salary of R250,000 - R300,000 per year, along with quarterly bonuses and a comprehensive benefits package.