Remote Head of Workplace Tech & IT Service Excellence

NTT; Johannesburg; Remote; ZAR 1 200 000 - 1 800 000; Full time

Job summary

A global technology services leader is seeking a Director, IT Technical Support in Johannesburg to oversee IT operations and manage technical service delivery. This leadership position requires excellent problem-solving skills and the ability to communicate effectively across all levels. The ideal candidate will have a Bachelor's degree and significant experience in tech support within large organizations. This role supports a remote working environment.

Qualifications

• Proven track record in IT technical support leadership.
• Experience in managing day-to-day operations and escalations.
• Knowledge of ITIL processes and service management.

Responsibilities

• Ensure service governance aligns with defined SLAs.
• Optimize delivery model via problem analysis.
• Manage service escalations effectively.
• Drive improvements in service delivery and catalog.

Skills

Problem-solving ability

Effective communication

Client service orientation

Strategic thinking

Risk evaluation

Team leadership

Multi-tasking

Data analysis

Negotiation skills

Education

Bachelor’s degree in Information Technology or related field

ITIL certification

Job description

A global technology services leader is seeking a Director, IT Technical Support in Johannesburg to oversee IT operations and manage technical service delivery. This leadership position requires excellent problem-solving skills and the ability to communicate effectively across all levels. The ideal candidate will have a Bachelor's degree and significant experience in tech support within large organizations. This role supports a remote working environment.