Remote Head of Learner Success & Experience

peopleworth; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A forward-thinking education organization is seeking a Lead Student Success Manager to oversee and enhance learner experiences across educational programs. This full-time remote role involves strategic leadership, managing a team, and ensuring exceptional support for learners from onboarding to completion. Candidates should have significant experience in student success and strong analytical skills. The position offers the opportunity to work in a collaborative culture with exposure to innovative educational models.

Benefits

Collaborative performance culture

Opportunities for growth

Exposure to innovative education models

Qualifications

• Significant experience in student success or customer success.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Lead a team of Student Success Managers.
• Design and oversee learner journeys.
• Monitor key metrics and report on insights.

Skills

Managing and developing teams

Analytical skills

Communication skills

Driving learner satisfaction

Tools

CRM tools

Learning management systems

Job description

A forward-thinking education organization is seeking a Lead Student Success Manager to oversee and enhance learner experiences across educational programs. This full-time remote role involves strategic leadership, managing a team, and ensuring exceptional support for learners from onboarding to completion. Candidates should have significant experience in student success and strong analytical skills. The position offers the opportunity to work in a collaborative culture with exposure to innovative educational models.