Remote Head of Customer Operations & Experience

Teneo Online School; Remote; ZAR 400 000 - 500 000; Full time

Job summary

A leading online education platform seeks a Head of Customer Operations to oversee customer-related functions, ensuring exceptional experiences for students and families. The ideal candidate will possess strong leadership skills, a solid background in customer satisfaction strategies, and experience in high-volume B2C environments. The role offers a fully remote work environment, competitive salary, and the chance to shape how education is delivered globally. This position is perfect for those wanting to make a significant impact in EdTech.

Benefits

Flexible working hours

Quarterly performance bonus

Work with a mission-driven team

Qualifications

• 5+ years of senior experience in customer operations or experience leadership.
• Strong understanding of service design principles.
• Excellent communication skills to interact with all levels of customers.

Responsibilities

• Develop and execute customer operations strategy.
• Manage and mentor customer operations teams.
• Evaluate and improve customer-related processes and workflows.

Skills

Leadership

Customer Satisfaction Strategies

Analytical Mindset

Interpersonal Communication

Project Management

Education

Bachelor's degree in relevant field

Master's degree

Tools

HubSpot

Job description

A leading online education platform seeks a Head of Customer Operations to oversee customer-related functions, ensuring exceptional experiences for students and families. The ideal candidate will possess strong leadership skills, a solid background in customer satisfaction strategies, and experience in high-volume B2C environments. The role offers a fully remote work environment, competitive salary, and the chance to shape how education is delivered globally. This position is perfect for those wanting to make a significant impact in EdTech.