Remote French Tech Support Specialist — Medical Devices

PartnerHero; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading tech support firm is looking for a Technical Support Specialist to assist users with sensory equipment. This remote role requires C1/C2 French proficiency and at least 2 years in technical support. Responsibilities include troubleshooting hardware and software issues, documenting cases in Salesforce, and maintaining high documentation standards. The firm values empathy, growth, and ownership in its culture, and offers a competitive salary along with a comprehensive benefits package including medical, dental, and vision coverage.

Benefits

Competitive base salary

Comprehensive benefits package

Access to fitness workouts

Professional development opportunities

Qualifications

• At least 2 years of experience in technical support, helpdesk, or customer support.
• Experience documenting cases in a CRM, preferably Salesforce.
• A calm, patient disposition when interacting with users.

Responsibilities

• Take ownership of support cases from initial contact until resolution.
• Troubleshoot hardware, software, and connectivity issues.
• Document interactions and solutions in Salesforce.

Skills

C1/C2 French proficiency (CEFR or equivalent)

Technical support experience

Strong communication skills

Understanding of Windows and basic networking

Attention to detail

Tools

Salesforce

Job description

A leading tech support firm is looking for a Technical Support Specialist to assist users with sensory equipment. This remote role requires C1/C2 French proficiency and at least 2 years in technical support. Responsibilities include troubleshooting hardware and software issues, documenting cases in Salesforce, and maintaining high documentation standards. The firm values empathy, growth, and ownership in its culture, and offers a competitive salary along with a comprehensive benefits package including medical, dental, and vision coverage.