Remote Ecommerce Customer Service Lead

Kinesis Holdings; Gauteng; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A client-focused organization is seeking an experienced Customer Service Leader in Cape Town, South Africa. You will manage a remote team, ensuring a customer-centric approach and high-quality responses to customer complaints. The ideal candidate has a proven record in ecommerce, team leadership, and performance management. This role requires a passion for enhancing customer service and improving team efficiency. Competitive compensation and opportunities for professional growth will be provided.

Qualifications

• Proven record in ecommerce and customer service management.
• Experience in team leadership and performance management.
• Passionate about improving customer service.

Responsibilities

• Manage a remote team to ensure high-quality customer responses.
• Improve customer service efficiency and team performance.

Job description

Overview

A client-focused organization is seeking an experienced Customer Service Leader based in Cape Town, South Africa.

The candidate will manage a remote team, ensuring a customer-centric approach and high-quality responses to complaints.

With a proven record in ecommerce, team leadership, and performance management, this role requires someone passionate about improving customer service and team efficiency.