Remote E-commerce Support Agent (AI Tools)

Growth Troops; Cape Town; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic support company is seeking a Remote E-commerce Support Agent to assist customers during US hours, including weekends. You will blend human judgment with AI to ensure efficient customer interactions. Candidates should have at least 2 years of customer support experience and strong written English skills. This role offers the flexibility of a remote setup.

Qualifications

• 2+ years in customer support (preferably e-commerce).
• Strong written English communication skills.
• Willingness to work weekends.

Responsibilities

• Approve or refine AI-generated replies.
• Handle order, shipping, and return-related tickets.
• Flag unusual patterns or trends to internal teams.

Skills

Customer support experience

Strong written English

Job description

Remote E-commerceSupport Agent (AI Tools) – US Hours with Weekend Coverage

Join a forward-thinking support team working remotely during US hours, including Saturday and Sunday shifts.
As an AI-Assisted Customer Support Agent, you’ll blend human judgment with automation to ensure accurate, friendly, and efficient responses for e-commerce customers.

Key Responsibilities:

• Approve or refine AI-generated replies

• Handle order, shipping, and return-related tickets

• Flag unusual patterns or trends to internal teams

Requirements:

• 2+ years in customer support (preferably e-commerce)

• Strong written English

• Willingness to work weekends as part of your 5-day schedule