Remote E‑commerce Success Specialist — Support & Sales

TalentPop App; Soweto; Remote; ZAR 30 000 - 50 000; Full time

Job summary

A leading e-commerce service provider is seeking a Customer Support and Sales Specialist to manage customer interactions and drive revenue growth. This hybrid role demands a blend of service excellence and sales acumen, requiring a minimum of 1 year of experience in customer support or sales within a SaaS or e-commerce environment. The position offers competitive pay, commissions, and comprehensive health benefits, alongside a 100% remote work setup.

Benefits

Competitive base salary

Commission structure

Comprehensive health coverage

Generous paid time off

Qualifications

• Minimum 1 year of proven experience in Customer Support or Inside Sales.
• Exceptional verbal and written communication skills.
• Understanding of e-commerce operations and challenges.

Responsibilities

• Serve as primary contact for complex customer inquiries.
• Identify potential churn risks and implement proactive strategies.
• Manage end-to-end sales process for expansion leads.

Skills

Communication Mastery

Tech Proficiency

Metrics Driven

E-commerce Acumen

Tools

HubSpot

Salesforce

Zendesk

Intercom

Job description

A leading e-commerce service provider is seeking a Customer Support and Sales Specialist to manage customer interactions and drive revenue growth. This hybrid role demands a blend of service excellence and sales acumen, requiring a minimum of 1 year of experience in customer support or sales within a SaaS or e-commerce environment. The position offers competitive pay, commissions, and comprehensive health benefits, alongside a 100% remote work setup.