Remote E-commerce Sales & Customer Service Specialist

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-commerce solutions provider seeks an E-commerce Sales & Customer Service Representative to drive sales while ensuring exceptional customer support. This remote role involves identifying sales opportunities, managing customer inquiries effectively, and utilizing e-commerce platforms like Shopify. Candidates should have over a year of experience in a similar position, possess strong communication skills, and thrive in a remote environment. Join a team that offers flexibility and growth opportunities while contributing to top e-commerce brands.

Benefits

Comprehensive health coverage

Performance bonuses

Paid time off

Qualifications

• 1+ year of proven remote/online sales and customer support experience is essential.
• Outstanding verbal and written communication skills with a natural ability to quickly build rapport.
• Familiarity with e-commerce platforms and CRM software is a significant advantage.

Responsibilities

• Proactively engage customers to identify sales opportunities and maximize Average Order Value (AOV).
• Implement efforts for abandoned cart assistance and manage subscription recovery.
• Serve as the professional voice of the brand across all communication channels.

Skills

Remote sales experience

Customer support

Verbal and written communication

E-commerce proficiency

Tech savviness

Tools

Shopify

Job description

A leading e-commerce solutions provider seeks an E-commerce Sales & Customer Service Representative to drive sales while ensuring exceptional customer support. This remote role involves identifying sales opportunities, managing customer inquiries effectively, and utilizing e-commerce platforms like Shopify. Candidates should have over a year of experience in a similar position, possess strong communication skills, and thrive in a remote environment. Join a team that offers flexibility and growth opportunities while contributing to top e-commerce brands.