Remote Dutch-English Crypto Chat Support Specialist

Supportyourapp; Pretoria; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading Support-as-a-Service company is seeking a Chat Support Consultant in Pretoria, South Africa. In this fully remote role, you will provide high-quality customer support for crypto trading, requiring native Dutch and strong English proficiency. You will engage with customers through live chat and email while handling inquiries and maintaining up-to-date knowledge of market conditions. The position also offers flexible schedules and a supportive work environment focused on self-development.

Benefits

Flexible schedule

Fully remote work

Paid intensive training

Good bonuses for referrals

Work-life balance

Qualifications

• At least 6 months of live chat support experience, preferably in crypto or financial services.
• Basic financial knowledge or payment/banking experience is preferred.
• CRM experience in Salesforce is an advantage.

Responsibilities

• Deliver high-quality customer support in crypto trading via live chat and email.
• Build positive and long-lasting relationships with customers.
• Maintain up-to-date knowledge of the company's trading platform and market conditions.

Skills

Native Dutch

Strong English proficiency (C1)

Analytical skills

Problem-solving skills

Positive attitude

Tools

Salesforce

Job description

A leading Support-as-a-Service company is seeking a Chat Support Consultant in Pretoria, South Africa. In this fully remote role, you will provide high-quality customer support for crypto trading, requiring native Dutch and strong English proficiency. You will engage with customers through live chat and email while handling inquiries and maintaining up-to-date knowledge of market conditions. The position also offers flexible schedules and a supportive work environment focused on self-development.