Remote Dispatcher

Vame Ltd; Pretoria; Remote; ZAR 512 000 - 855 000; Full time

Job summary

A professional locksmith company is seeking a candidate for a customer service and dispatch role. Responsibilities include answering customer calls, coordinating technicians, and maintaining communication until job completion. Ideal candidates should have strong English communication skills, a stable internet connection, and experience in service coordination. This position offers the opportunity to work during U.S. hours, with a focus on high-quality service delivery.

Qualifications

• Clear, confident, and professional communication skills.
• Fast and stable internet connection.
• Experience in a service coordination role is a plus.

Responsibilities

• Answer inbound calls from customers requesting locksmith services.
• Coordinate and dispatch technicians efficiently.
• Provide accurate quotes and service explanations to customers.

Skills

Strong spoken English

Detail-oriented

Customer service

Ability to work under pressure

Proficiency with Google Sheets

Service coordination experience

Tools

Google Drive

Google Sheets

Job description

The Role

We are a professional locksmith company based in Georgia, USA, dedicated to providing fast, reliable, and high-quality locksmith services to our customers.

Responsibilities

• Answer inbound calls from customers requesting locksmith services.
• Coordinate and dispatch technicians efficiently across Georgia.
• Provide accurate quotes, service explanations, and timely updates to customers.
• Maintain ongoing communication with both customers and technicians until job completion.
• Use Google Drive and Google Sheets to record and update data accurately.
• Manage attachments, images, and other documents for daily reports.
• Deliver exceptional customer service and represent the company in a professional manner.

Ideal Profile

• Strong spoken English, clear, confident, and professional communication.
• Fast and stable internet connection.
• Availability to work during Georgia, USA hours (night shift in the Philippines).
• Highly responsible, accurate, and detail-oriented.
• Ability to think quickly and remain calm under pressure in a fast-paced environment.
• Previous experience in dispatching or service coordination is preferred (locksmith, towing, HVAC, or similar industries is a plus).
• Proficiency with Google Sheets, Google Drive, and file management.