Remote Diagnostics Specialist

Epiroc; Centurion; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global productivity partner for mining and construction is seeking a Product Support Technician in Centurion, Pretoria. The role involves providing Level 2 technical support for digital safety solutions, analysing device data, and assisting with warranty coordination. Ideal candidates have a diploma in Electrical Engineering and experience in technical support. This position is vital for ensuring system reliability and customer satisfaction.

Qualifications

• 2–4 years of experience in technical support or field service.
• Experience with digital safety systems or industrial automation preferred.
• Experience in warranty coordination and remote technical assistance is advantageous.

Responsibilities

• Analyse device data logs to identify faults or performance trends.
• Coordinate warranty returns and communicate with customers.
• Support configuration and parameter setup for global teams.

Skills

Technical support

Electronics troubleshooting

Customer service workflows

Education

Diploma or degree in Electrical Engineering

Job description

A global productivity partner for mining and construction is seeking a Product Support Technician in Centurion, Pretoria. The role involves providing Level 2 technical support for digital safety solutions, analysing device data, and assisting with warranty coordination. Ideal candidates have a diploma in Electrical Engineering and experience in technical support. This position is vital for ensuring system reliability and customer satisfaction.