Remote CX Lead - Retail Experience & Strategy

Placements24; Kempton Park; Remote; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Remote work environment

Home office setup contribution

Wellness programs

Competitive incentives

Retirement fund contributions

Job summary

WhatJobs Direct is seeking a Customer Experience Lead to design and refine customer journeys across retail channels. This fully remote role emphasizes data-driven improvements and strong stakeholder influence to elevate satisfaction, loyalty, and brand perception.

You will lead remote teams, implement CRM best practices, and collaborate with product/marketing to embed customer insights. The role suits a results-driven professional who thrives in a home-based environment and seeks to set new CX

Qualifications

• Minimum 6 years in customer experience leadership within retail or similar sectors.
• Proven ability to design and implement CX strategies and roadmaps.
• Strong analytical and data-driven decision making.
• Excellent communication and relationship-building with diverse stakeholders.

Responsibilities

• Design and implement comprehensive customer experience strategies aligned with business objectives.
• Train and empower customer-facing teams to ensure consistent service delivery.
• Manage channels (digital, email, phone) and monitor CX KPIs.
• Collaborate with product and marketing to embed customer insights into offerings.
• Champion the customer, lead remote teams, and drive continuous improvement.

Skills

CX management

Data analysis

Remote leadership

CRM proficiency

Stakeholder engagement

Education

Bachelor's degree

Tools

CRM software

Customer service platforms

Job description

WhatJobs Direct is seeking a Customer Experience Lead to design and refine customer journeys across retail channels. This fully remote role emphasizes data-driven improvements and strong stakeholder influence to elevate satisfaction, loyalty, and brand perception.

You will lead remote teams, implement CRM best practices, and collaborate with product/marketing to embed customer insights. The role suits a results-driven professional who thrives in a home-based environment and seeks to set new CX