Remote Customer Support Team Lead - Operations & Growth

Partech Partners; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading fintech company is seeking an experienced Customer Support Team Lead to enhance team performance and ensure high customer satisfaction. The ideal candidate will have a background in customer relations, strong leadership skills, and the ability to solve problems effectively. This position offers significant growth opportunities and promotes a flexible working environment, emphasizing the importance of teamwork and a vibrant organizational culture.

Benefits

Flexible work environment

Growth opportunities

Qualifications

• Experience in customer relations.
• Strong leadership skills.
• Problem-solving abilities.

Responsibilities

• Uplift team performance.
• Ensure customer satisfaction.
• Develop team's capabilities.

Job description

A leading fintech company in Cape Town is seeking a Customer Support Team Lead to deliver outstanding service and develop their team's capabilities.

The ideal candidate will have experience in customer relations, strong leadership skills, and a knack for problem-solving.

You will be responsible for uplifting team performance and ensuring customer satisfaction as part of a vibrant organizational culture.

The role offers growth opportunities and a flexible work environment.