Remote Customer Support Team Lead - Operations & Growth

Partech Partners; Cape Town; On-site; ZAR 45 000 - 65 000; Full time

Job summary

A leading fintech company in Cape Town is seeking a Customer Support Team Lead to deliver outstanding service and develop their team's capabilities. The ideal candidate will have experience in customer relations, strong leadership skills, and a knack for problem-solving. You will be responsible for uplifting team performance and ensuring customer satisfaction as part of a vibrant organizational culture. The role offers growth opportunities and a flexible work environment.

Benefits

24 paid leave days annually

Medical aid contributions

Annual learning budget

Paid parental leave

Qualifications

• Proven track record of leading a customer support team, preferably in a fast-paced Fin-tech environment.
• Ability to work independently and demonstrate rigorous time management.
• Effective communication and customer relations skills.

Responsibilities

• Lead by creating a motivational and productive working environment.
• Handle escalated customer complaints and ensure swift resolution.
• Monitor and report on KPIs aligned with team and business goals.

Skills

Customer relations

Leadership

Problem-solving

Time management

Communication

Education

Undergraduate degree or relevant qualification

Tools

CRM software (Salesforce, Intercom)

Job description

A leading fintech company in Cape Town is seeking a Customer Support Team Lead to deliver outstanding service and develop their team's capabilities. The ideal candidate will have experience in customer relations, strong leadership skills, and a knack for problem-solving. You will be responsible for uplifting team performance and ensuring customer satisfaction as part of a vibrant organizational culture. The role offers growth opportunities and a flexible work environment.