Remote Customer Support Specialist - Global Hospitality Chain

Placements24; Richards Bay; A distancia; ZAR 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Remote work benefits

Career development opportunities

Descripción de la vacante

Placements24 is seeking Remote Customer Support Specialists to join a leading international hospitality group. You will handle inquiries about bookings, loyalty programs, and hotel services for guests worldwide from a home office.

Strong communication, problem-solving, and CRM proficiency are essential for delivering exceptional service in a fully remote setup. The role requires independence, a reliable internet connection, and flexibility to work various shifts including evenings and weekends

Formación

• Proven experience in customer service.
• Excellent verbal and written communication in English.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and digital communication tools.
• Ability to work independently with minimal supervision in a remote setting.
• Reliable internet connection and a dedicated home office workspace.
• High school diploma or equivalent; hospitality education is a plus.
• Patience, empathy, and a customer-first attitude.
• Flexibility to work various shifts, including evenings and weekends.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist guests with booking reservations, modifications, and cancellations across various properties.
• Provide information on loyalty programs, promotions, and hotel services.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Adhere to customer service standards and company policies.
• Contribute to team goals and departmental objectives.
• Stay updated on hotel offerings, policies, and new services.

Conocimientos

Customer service experience

English communication

Remote work readiness

Active listening

Problem solving

CRM software

Digital communication tools

Educación

High school diploma or equivalent

Herramientas

CRM software

Descripción del empleo

About the Role

Our client, a leading international hospitality group with a significant presence across the globe, is looking for dedicated and customer-oriented Remote Customer Support Specialists to join their virtual team. This is a fully remote position, allowing you to work from the comfort of your own home. You will be the first point of contact for guests worldwide, handling inquiries related to bookings, loyalty programs, amenities, and general travel assistance. The ideal candidate possesses excellent communication skills, a passion for providing exceptional service, and the ability to thrive in an independent work environment. You will play a vital role in ensuring guests have seamless and enjoyable experiences with our client's brands, regardless of their location.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist guests with booking reservations, modifications, and cancellations across various properties.
• Provide information on loyalty programs, promotions, and hotel services.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Adhere to customer service standards and company policies.
• Contribute to team goals and departmental objectives.
• Stay updated on hotel offerings, policies, and new services.

Requirements

• Proven experience in customer service, preferably within the hospitality or travel industry.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem‑solving abilities.
• Proficiency in using CRM software and digital communication tools.
• Ability to work independently with minimal supervision in a remote setting.
• Reliable internet connection and a dedicated home office workspace.
• High school diploma or equivalent; further education or certification in hospitality is a plus.
• Patience, empathy, and a customer‑first attitude.
• Flexibility to work various shifts, including evenings and weekends, as required by a global customer base.

Benefits

Our client offers a competitive salary, comprehensive remote work benefits, and the opportunity to work for a globally recognized hospitality leader. You will enjoy the flexibility of working from home, saving on commute time and costs. This role provides significant opportunities for career development and advancement within a large, international organization. Join a supportive virtual team environment and contribute to guest satisfaction on a global scale. Continuous training and access to industry resources will ensure you stay at the forefront of customer service excellence.