Remote Customer Support Agent - Global SaaS (Zendesk)

Goworkwize; Gauteng; Remote; ZAR 300 000 - 420 000; Full time

Job summary

A leading tech company is seeking a Customer Support Agent to enhance user experiences by providing timely and clear responses to client queries. The ideal candidate will have over 4 years of experience in customer support, excellent English communication skills, and a proactive attitude towards problem resolution. The role offers the flexibility to work remotely and a collaborative team environment focused on transparency and ownership.

Benefits

Flexibility to work remotely

Full work setup provided

Collaborative team culture

Qualifications

• 4+ years of experience in a customer support or service role.
• Fluent written and spoken English required.
• Strong organizational skills and comfort with email, chat, and shared documentation.
• Experience with Zendesk is a plus.
• Confidence in handling complex cases and suggesting process improvements.

Responsibilities

• Handle client queries via Zendesk in a professional manner.
• Manage ticket workflows effectively.
• Provide timely resolutions within SLAs.
• Escalate issues using defined internal workflows.
• Collaborate with delivery or retrieval teams on problem-solving.
• Maintain and improve the internal knowledge base.

Skills

Empathy

Attention to detail

Proactiveness

Clear communication

Organizational skills

Tools

Zendesk

Order Tool

Retool

Airtable

Job description

A leading tech company is seeking a Customer Support Agent to enhance user experiences by providing timely and clear responses to client queries. The ideal candidate will have over 4 years of experience in customer support, excellent English communication skills, and a proactive attitude towards problem resolution. The role offers the flexibility to work remotely and a collaborative team environment focused on transparency and ownership.